Millions in sales, thousands in line: Retailers can’t afford to ignore Chiikawa

In July, thousands of Hongkongers queued outside McDonald’s outlets to get their hands on a Happy Meal that came with small plastic figurines: Chiikawa, the hamster-like star of a Japanese manga series, and its companions Hachiware and Usagi. At one point, about 20,000 people were reportedly logged onto McDonald’s reservation website trying to secure the toys, while others waited outside stores for hours. For retailers across Asia, the Chiikawa craze is starting to look less like a fad and m

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