One in 10: How retailers can navigate the looming threat of “returns fraud”

Fraudulent activity related to returns is affecting the bottom line of retailers. Bigstock.
Fraudulent activity related to returns is affecting the bottom line of retailers. Bigstock.
Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud.  Meanwhile, the use of returns by customers continues to grow in popularity. A report by Shipstation found that almost half of shoppers under the age of 50 had returned at least one purchase within a six-month period in 2022.   The financial and envir

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