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customer abuse

customer abuse Archives

New report details the pandemic pressures on retail’s workforce

More than half of retail and fast-food workers have seen job security and hours decrease throughout the pandemic, while ...

Here’s the real reason customer abuse is rising

Covid-19 brought abuse of retail workers to new heights but the problem has been around forever. Two academics propose a...

NRA, ABA call on government to step up on customer abuse ahead of Christmas

“It simply must end. Our members have had a gutful. No one deserves a serve of abuse," said NRA Boss Dominique Lamb.

‘I quit!’ Employees burnt out and leaving the retail industry

Retail workers have faced lower pay and challenging conditions for years — the pandemic has made it worse.

‘It makes us really scared’: Retail workers reveal customer abuse

Four frontline workers share their experiences dealing with aggressive and abusive customers at supermarkets and departm...

The Reject Shop staff rolls out training after team subject to verbal abuse and stalking

Retailers, union and government grappling to deal with increasing levels of customer abuse towards frontline staff.

How Woolies is arming staff against abusive customers

Woolworths is supplying supermarket staff with body cameras at select stores, while Endeavour Group team members will un...

NRA joins union in tackling “customer abuse epidemic”

Industry peak bodies attend second national roundtable on key issue.