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The Reject Shop staff rolls out training after team subject to verbal abuse and stalking

Australian discount store chain The Reject Shop is one of many retailers that has seen a staggering increase in aggressive customers in recent times, prompting the roll out of a new training program. Kate Lewis, general manager of people and culture at The Reject Shop, said the issue is not just confined to lockdown in Victoria.  “[Customer aggression] is definitely on the increase. We’ve seen a real peak during May and June. And it’s beyond Victoria, it’s across all states,” she said

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