Free Subscription

  • Access 15 free news articles each month


Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

The Reject Shop staff rolls out training after team subject to verbal abuse and stalking

Australian discount store chain The Reject Shop is one of many retailers that has seen a staggering increase in aggressive customers in recent times, prompting the roll out of a new training program. Kate Lewis, general manager of people and culture at The Reject Shop, said the issue is not just confined to lockdown in Victoria.  “[Customer aggression] is definitely on the increase. We’ve seen a real peak during May and June. And it’s beyond Victoria, it’s across all states,” she said