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The bold and the virtual: Beauty trends for 2022
Elaborate makeup inspired by TV shows, hair treatments for the scalp, AI colour matching, and celebrity-led brands are a...
One step ahead: Anticipatory design is the next frontier in personalisation
Anticipatory design is the new frontier in personalisation. Advances in AI and machine learning have given retailers a g...
Analysis: We need to chat about chatbots
Studies show that as AI-driven customer service tools become more human-like, retailers must be mindful of how they affe...
Welcome to the new customer experience
The ‘new normal’ now requires a reimagining of how e-commerce and bricks-and-mortar work together in retail.
How bots are driving a transformation in customised beauty
Customised beauty is becoming increasingly important to online shoppers, and beauty bots are filling the gap.
AI and social justice: Hack Games 2021 reveals the future of retail
Finalists battled it out on Friday to pitch a solution that would enhance the experience of human touch with the use of ...
How Solbari is using AI to extend beyond sun protection to melanoma detection
Sun protection company Solbari is using AI technology to help its customer base detect skin cancer.
Opinion: Is the future of retail in AI? (co-written with AI)
It's time retailers got on board, or they'll risk being left behind.
Are retailers falling behind on AI adoption?
A new report from Google Hong Kong shows a discrepancy between AI readiness in retail and other sectors. Here’s why.
Carrefour invests €2 billion in AI for its supply chain
Technology to help retailer better predict demand.
Artificial intelligence is $300 billion cost-saving opportunity
Only 1 per cent of businesses have achieved the necessary level of development.
What WooliesX reveals about the future of AI in retail
Artificial intelligence comes to rescue the bricks-and-mortar store.
Super Retail Group pilots internal AI assistant
AI assistant helps team members with internal support enquiries.
Company heads split on AI business case
Retail leaders unsure over the future of human and machine partnerships.
What is it that retail is trying to achieve through technology?
The prevailing attitudinal mindset between AI and HR is reflected in financials, where one is seen as an asset and the o...
Can the world’s megacities survive the digital age?
Shopping centres once thrived in megacities, but have now lost their competitive advantage.
Apocryphal Now: Don’t let the facts get in the way of a good story
Before embarking on the search for the holy grail, retailers should focus on the things that matter most.
Artificial intelligence in retail
You don't need much AI to work out that different climates means different jackets.
Beyond the gimmick: The AI future of Domino’s
The future of AI looks set to be far more than just a prevalence of chatbots, as retailers begin to embrace new forms of...
What we can learn from Siri and Alexa
Why are all the major tech companies - Apple, Google, Microsoft, and Amazon - pouring an incredible amount of resources...
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