From the author
Can retail lead the rise of super apps?
Here’s how you can bring this emerging trend to its fullest potential in your business.
Analysis: How to create winning CX that hits them in the feels
Customers engage with brands to accomplish certain tasks, but gaining their loyalty means understanding their deeper, as...
E-commerce teams: The unseen keys to success
The digital transformation may make workers less visible but new customer expectations make keeping staff happy more imp...
One step ahead: Anticipatory design is the next frontier in personalisation
Anticipatory design is the new frontier in personalisation. Advances in AI and machine learning have given retailers a g...
Events
