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Analysis: 6 principles for post-Covid retail

Retailers are in a strange limbo regarding the Covid-19 pandemic. On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. Yet, case numbers remain persistently high, resulting in continued challenges for staffing and distribution. At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences.  The big challenge for retailers is t