Fresh Fragrances and Cosmetics has launched a public forum, making customer enquiries available to the general public.

The Fresh Fragrances and Cosmetics website now offers a customer service and frequently asked questions registry, which displays questions on fragrances, makeup and skincare products so that visitors to the site can browse through the registry . The registry.

The company found that a large portion of enquiries received are also useful to other customers, and because they are real questions with real answers attached, the registry will have greater appeal to customers.

“This will be a great way for our existing and new visitors to glance through what sort of questions are being asked, and to illustrate the fact that all questions are relevant, important and we have dedicated staff available to provide up to date information in detail,” said the company in a statement.

“The customer enquiry and FAQ registry has become a great source of information about our product range, company and the level of customer care we offer each visitor to our store. This is also a to engage with our customers.

“There is a real lack of personalised customer care during the online shopping experience, and by making other customer enquiries public, new and existing customers know that there is a real person on the other end of their enquiry. Queries containing personal information, such as phone numbers and addresses are not published, however, all published questions are unaltered.”