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Business case for equality shows retail opportunity

Would you return to a store and part with your money for goods or services if you had been disrespected by its staff because of your culture, gender or sexuality? The answer is most likely no, and new research from Deloitte shows that the business case for diversity is something that retailers can’t ignore – with one in three customers from diverse backgrounds ceasing a sale in the past 12 months because they were not treated fairly or respectfully. The new report released by the Australian