Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $9.95
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • 10% discount on events
×

Business case for equality shows retail opportunity

Would you return to a store and part with your money for goods or services if you had been disrespected by its staff because of your culture, gender or sexuality? The answer is most likely no, and new research from Deloitte shows that the business case for diversity is something that retailers can’t ignore – with one in three customers from diverse backgrounds ceasing a sale in the past 12 months because they were not treated fairly or respectfully. The new report released by the Australian