For too long, delivery has meant compromise. Customers have to rearrange their schedules, take time off work, or sit at home all day waiting for a knock at the door. But what if delivery could finally adapt to people’s lives, not the other way around?

At ANC, that’s exactly what our technology makes possible. We don’t build tools for technology’s sake. We build them to activate customers – to hand them the freedom, flexibility, and control to shape their own delivery experience.

Simplicity at the core

Complex systems confuse. Customers want delivery to feel effortless. That’s why simplicity sits at the centre of ANC’s technology approach.

Behind the scenes, our systems are just as complex as every other logistics provider, but the customer doesn’t see any of this. Their experience is simple and straightforward. Whether booking a delivery time, tracking a parcel, or updating details, every interaction has been designed to be intuitive. Simplicity is our tool of trade, because it helps customers make better decisions quickly and without stress.

Putting customers in the driver’s seat

Choice is power. With ANC’s self-service tools, customers don’t just wait for deliveries – they shape them. After purchase, they receive a link that allows them to:

• Confirm their delivery address, property details and delivery instructions.
• Choose the date and time that best suits them.

The uptake speaks volumes: 89 per cent of customers select their delivery window within 60 minutes of receiving the SMS (97 per cent within 24 hours). When given the chance, customers act decisively to tailor delivery to suit their busy lives.

And here’s the most fascinating insight, for big and bulky deliveries, the average lead time between product purchase and preferred delivery date is 7.6 days. If you still think that same-day and next-day deliveries are the pinnacle of last-mile customer experience, you’re not listening to what customers really want.

Clarity through track and trace

Customer experience doesn’t stop at scheduling. Knowing where a delivery is and when it will arrive matters just as much. ANC’s world-class track and trace technology provides exactly that transparency.

At every stage – from order confirmation to doorstep delivery – customers and clients are kept informed. For businesses, automated data flows and email notifications reduce inbound queries and costs, while ensuring they stay on top of every customer-driven change.

Expectations are set, communication is clear, and promises are delivered.

Tools for delivery professionals

Customer experience is only optimised when the delivery professionals who are tasked with completing the delivery are on the same page as the customer. To support that, ANC equips its people with DX Connect – a powerful app that puts essential tools in their hands.

DX Connect gives delivery professionals:

• Real-time visibility of every delivery and customer instruction.
• Optimised maps and navigation.
• Safety checklists for reliable, secure service.
• Event codes for delivery issues like difficult access or the customer not being home.
• Barcode scanning, POD signatures, and geo-tagged photos.

This ensures every delivery is made in full, on time, and with confidence. Customers get the experience they designed, because drivers have the resources to make it happen.

Listening and learning

A great customer experience requires listening and learning from feedback. ANC’s Delivery Star Rating system collects feedback after every delivery through a simple, digital survey.

The feedback is easy for customers to provide, with high response rates. It can be aggregated by region, branch, delivery professional, and even vehicle – offering deep insights into performance. These insights fuel our training programs, shape our IT roadmap, and continuously raise the standard of customer experience.

Real-time feedback in action

We don’t just gather feedback – we act on it in the moment. With real-time performance tools, delivery professionals receive Uber-style updates on their handheld devices. Positive feedback is reinforced, while negative signals trigger immediate improvements.

For clients, this creates a powerful assurance: ANC actively manages delivery outcomes to protect and enhance your brand promise in real time.

Delivery on your terms

The future of delivery isn’t about speed alone – it’s about control. ANC’s technology activates customers to choose, track, and shape their delivery journey in ways that suit their lifestyle. For clients, it reduces cost, builds loyalty, and ensures promises are kept. For Delivery Professionals, it creates a safer, smarter, more productive working environment.

Most importantly, for customers, it transforms delivery from a disruption into an enabler. They can live their lives without compromise, confident that their delivery will fit seamlessly into their day.

At ANC, that’s what technology is for: Not complexity, but clarity. Not transactions, but experiences. Delivery on your terms.