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‘Innovation is happening faster than ever before’: Richard Umbers

You don’t have to be an expert to see that Covid-19 has permanently changed the way people shop. The shift to online shopping and rise of remote working will shape the retail industry for years to come. But what’s the bigger picture driving these changes?  It goes beyond store and office closures during the Covid-19 lockdowns, according to ex-Myer CEO Richard Umbers. We recently spoke with him about the state of the retail industry, and he laid out ‘the big picture’ of why we’re seein