Free Subscription

  • Access 15 free news articles each month


Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

How supermarkets are enforcing social distancing

Supermarkets nationwide are stepping up measures to promote social distancing in the wake of tighter regulations to quell the spread of COVID-19 in Australia.

On Sunday evening, Prime Minister Scott Morrison and state and territory leaders agreed on a shutdown of non-essential services from noon on Monday with supermarkets and convenience stores among those exempt.

Social distancing is among the recommendations from government to help prevent the spread of the virus, with the public advised to keep a 1.5 metre distance from other people.

But with panicked consumers flooding supermarkets to stock up on essential items, maintaining an adequate distance from other shoppers has often become an after thought.

Woolworths is using posters and floor markings to encourage shoppers to keep their distance and recommending that customers use ‘tap and pay’ where possible and practice thorough hand washing prior to entering a store.

“Posters placed in prominent sections of the store will provide customers and teams with helpful tips to minimise contact with others,” a Woolworths spokesperson told Inside Retail.

“Customers are encouraged to use their trolley as a distance guide and advised to follow floor markings at checkouts.”

Some Woolworths stores have also erected screens to protect customers and staff.

At Aldi, a “series of social distancing measures” are being implemented to protect staff, employees and vulnerable shoppers.

“We are asking customers to support us in this effort and prioritise those less able or requiring special assistance to move to the front of the line,” Aldi said in a statement to Inside Retail.

Speaking on the Today Show on Monday, Coles chief operating officer Matt Swindells said the supermarket giant would “consider all options” when asked whether a 50 person store limit was on the cards.

“I think we need to consider all options that keep the team safe and give the public confidence that they can continue to shop,” he said.

“The crisis is evolving and we’re working closely with Department of Health. We will do what it takes.”

State borders tighten but food suppliers won’t be impacted

Morrison also recommended against all non-essential domestic travel, but supermarkets will be relived to hear that exemptions have been made for freight and food supply among other essential services.

South Australia intends to close its borders, with a mandatory 14-day quarantine period to be enforced immediately and border checks to begin from Tuesday.

Tasmania and the Northern Territory are also imposing a two-week quarantine period on people seeking to enter these states, with police checkpoints posted to monitor travellers, while Victoria’s borders will remain open for now.

Aldi said the coordinated support by federal, state, territories and local government to food retailers has been “exceptional”.

“The clear commitment to ensure restrictive measures, including movement across borders and shutdowns of non-essential services, do not limit the ability of Australia’s food producers, manufacturers and grocery retailers to maintain continuity of supply to Australian consumers,” Aldi said in a statement.

“There is more than enough food for everyone, we simply ask for patience and courtesy from our customers as we work hard to keep up with the spike in demand.”

Last week, Aldi, Coles, Woolworths and IGA banned together to call for better treatment of staff amid escalating panic buying.

The statement asked Australians to treat their dedicated employees with courtesy and respect. 

“No-one working or shopping in any of our stores should experience abusive or aggressive behaviour,” the ad read.

This story originally ran on sister site Inside FMCG. Coles were contacted for comment on social distancing measures and tighter state border controls.

Inside Retail is not affiliated with Coles or Woolworths.

For Coles Online Priority Service, please use this link:  

For Woolworths Priority Assistance please use this link:

You have 7 free articles.