Welcome to the August 2019 edition of Inside Retail’s quarterly magazine, all killer and no filler.

COVER: Booktopia: the next chapter

Founder Tony Nash on what modern bookstores need to offer today’s customer, chasing private investment and contributing to the community.

THE FUTURE IS CONVERSATIONAL

As customers expect faster service from retailers, businesses are now turning to chatbots to offer a better online experience. 

HOW TO MAKE MICRO-INFLUENCERS WORK FOR YOU

Here’s why you need to stop chasing influencers with big numbers of followers.

A CHANGE IS GONNA COME

Why businesses are now switching their focus from profit to purpose and seeking to become B Corps.

READY SET GO

Three retailers share their experiences of operating in the ever-increasing sporting goods sector in Australia.

Enjoy!
Jo-Anne Hui-Miller
Editor, Inside Retail

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