New data from the latest CBA Retail Insights Report found nine in 10 Australian retailers are planning to maintain or increase the number of bricks and mortar stores in the year ahead.
And people still prefer in-store shopping to online, with a preference for bricks and mortar most pronounced among Baby Boomers (71 per cent) and Pre-boomers (76 per cent).
Consumers also said over the last two years they have increased their visits to shopping centres, especially local shopping centres and stores (both up 16 per cent).
“There is a clear desire among today’s consumers to shop more locally, consistent across the generations but particularly prevalent for older shoppers,” said Jerry Macey, national manager retail, Commonwealth Bank.
“Although online shopping is catching up quickly and runs a close second, there is an opportunity for bricks and mortar retailers to tap into this trend through offering a better customer experience.”
Macey said retailers that have implemented initiatives to improve the customer experience are seeing tangible benefits, asserting that the majority have seen increased income as a result, and almost one in two are seeing customers visit more regularly and stay in-store longer.
The analysis also shows that while retailers want to open new stores, one in five are expanding the size of their physical stores, and 55 per cent expect no change in their store footprint.
Almost half (47 per cent) of retailers with bricks and mortar outlets reported an increase in foot traffic, and retailers that experienced an increase in foot traffic over the past 12 months believe better product range (44 per cent), enhancing store layout (42 per cent) and lower prices (40 per cent) were the top factors driving shoppers to their stores.
“Therefore retailers are planning more stores, however it’s sector specific. Food and liquor, homewares and hardware are increasing strongly. Clothing and footwear are more muted.”
More than one in two (53 per cent) shopping centre retailers reported an increase in foot traffic over the past 12 months, more than those operating in suburban shopping strips (43 per cent) and city/town centres or inner city shopping strips (39 per cent).
Across the generations of Australian consumers, the younger Gen Y and Gen Z shoppers say they will shop significantly more often at all retail destinations, whereas the Baby Boomers and Pre-Boomers are only expecting to increase the frequency of visits to stores in their local area.
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