Australian couriering and logistics franchise Pack & Send recorded December 2014 as its biggest month in 21 years, increasing sales by 30 per cent year on year.

Pack & Send attributes its record month to the introduction of the company’s multi-channel business model.

Michael Paul, CEO of Pack & Send, said the new business model allows customers to book services online, instore, or over the phone.

“Our financial year to date international express shipping volumes were up 43.61 per cent through our service centre retail network and up a staggering 93.39 per cent for our online sales channel which is popular with e-tailers and businesses, especially around Christmas time.

“Our record sales are a telling sign that customers are on board with our updated business model,” said Paul.