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returns Archives

What Zara’s recent decision says about the decline of free online returns

The growth in e-commerce has made free returns a sizeable cost for the industry. Charging consumers helps for now but wi...

Opinion: Don’t make your returns problem an experience problem

As lockdowns continue and e-commerce rises, retailers are also now dealing with an ever-increasing surge in returns.

Customers struggling with returns are losing thousands

Survey: Two-thirds of shoppers aren't returning low-value items.

Large clothing retailers put on notice by ACCC

Competition watchdog receives large amount of complaints over consumer guarantees.

Australia Post partners with Temando

Collaboration set to simplify online shipping and fulfilment options.