Retail Outlook 2020 Archives - Inside Retail

Q&A with Swarovski’s Brett Spinks

The local MD of the global jewellery brand talks key trends and challenges.

Is e-commerce priming to boom?

How the economic landscape has set the scene for an online boom.

Q&A with Officeworks’ Michael Howard

The acting MD shares the national retail chain’s big plans for 2020.

Invest in CX – but not for CX sake

Customer experience strategies are about more than the ‘fun’ stuff – so why are retailers still getting it wrong?

Q&A with Coles’ Steven Cain

The CEO of the supermarket chain talks about the year that was, and what’s ahead.

Why boards need to take social responsibility seriously

Today’s discerning customers are shopping with their emotions and values, not just their wallets.

Q&A with eBay’s Tim Mackinnon

The MD of the online marketplace reflects on the past year in e-commerce.

Sustainable is the new ticket to play

How a circular textile economy can be both a sales opportunity and risk management strategy.