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From the source: Susanne Horman, Robinsons Bookshop

BIO/PROFILE: Susanne Horman took over ownership of Robinsons Bookshop in 2007 and modernised systems, processes and equipment for the independent retailer, which has been operating for over 55 years. In 2012, Horman joined forces with Andre Olschyna to start opening new stores. Since 2012 Robinsons has opened 11 new stores located in Melbourne, Canberra and Hobart. By 2020 Robinsons aims to double in size and be a national brand – setting the standard for service, product range and be the emp