Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.
The future of returns: Box-free, label-free
As e-commerce continues to grow, box-free and label-free returns are rapidly becoming the future, driven by the demand for greater convenience, efficiency, and sustainability. Hubbed’s latest innovations in this space highlight how this shift is reshaping the customer experience while benefiting businesses and the environment.
The traditional returns process often involves finding packaging, printing labels and finding a suitable time to drop off the return – a time-consuming and inconvenient process for consumers. Box-free, label-free returns eliminate these pain points entirely. Instead, customers can simply book a return and drop off their item at a local Parcelpoint location which are open weekdays, weekends and extended hours. This frictionless system not only saves time but also makes returning items as easy as purchasing them.
For retailers, this approach streamlines operations by consolidating returns at central drop-off points, reducing logistical complexity and costs. It also enhances customer satisfaction, creating a seamless end-to-end shopping experience that encourages loyalty and repeat purchases.
Hubbed CEO David McLean sees this shift as a defining moment for the industry: “Box-free, label-free returns are not just about convenience; they represent a fundamental change in how we think about customer experience and efficiency in e-commerce logistics. This is the evolution of returns management.”
As consumer expectations evolve, box-free and label-free returns are setting the standard for what a modern, customer-friendly returns process should look like. By aligning convenience, efficiency, and environmental stewardship, this innovative solution is poised to become the norm in e-commerce returns.
Martin Place Metro Parcelpoint: Facilitating convenient returns
At the heart of Sydney’s CBD, Martin Place Metro Parcelpoint is helping to further pave the way for returns innovation. In partnership with The Iconic and CouriersPlease, this location offers a unique experience where customers can try on purchases before deciding whether to keep or return them.
Explains McLean: “The Martin Place Metro concept demonstrates how e-commerce returns can be reimagined for maximum convenience and efficiency. We’re thrilled to see that city workers and online shoppers praise the service as a game-changer.”
Building on its success, Hubbed plans to roll out similar experiences in other major Australian cities, catering to the growing demand for accessible and customer-centric return solutions.
Driving sustainability and efficiency
The Parcelpoint network also prioritises sustainability, having been certified by the Carbon Reduction Institute as reducing carbon emissions by almost half. By consolidating returns, the model reduces the need for individual home pickups. Additionally, partnerships like the Rcycl sustainable packaging initiative with The Iconic reinforce Hubbed’s commitment to eco-friendly practices.
Beyond returns: Expanding parcel services
In addition to returns, Parcelpoint locations offer a suite of other services, including domestic and international shipping through partners like CouriersPlease, Sendle, Aramex and Asendia along with click-and-collect with participating retailers.
A new era for e-commerce logistics
“The Parcelpoint network is setting the stage for a transformation in e-commerce returns,” says McLean. “We’re not just improving existing systems – we’re igniting a revolution in how returns are handled, making them faster, easier, and more sustainable.”
- Learn more about Parcelpoint services online here.