Regional service station and cafe operator Bowser Bean has been tackling industry concerns including skills shortages and the changing role of service stations through a new training program.

The new program, Daily Grind, allows team members to perform training wherever and whenever they desire. Bowser Bean has taken the strategy of having all of its employees learn and improve using a distance-learning modular course delivered via a multi-location software solution, FranConnect. 

“We needed a better way to communicate with our frontline staff – the most important people in our business when it comes to addressing customer needs,” said Jane Tierney, in-house counsel at Bowser Bean. 

“The new system ensures all our staff have the highest proficiency of skills for their role, while at the same time meeting all the external regulatory requirements including in relation to food safety and forecourt management. Now we know we’re always exceeding expectations.”

According to the company, as the service station industry adapts to meet growing consumer demands, training often doesn’t keep up with the rate of change.

The new training provides “an excellent way” for petro-convenience merchants and food enterprises to find and train new management.