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Solving Christmas delivery dilemmas

With record numbers of people buying online due to the ongoing COVID-19 crisis and increased demand due to holiday buying, transport and delivery services are stretched to the limits. Even the Australia Post has launched a recruitment drive of 4000 additional staff just to handle the seasonal increase and 2,900 of those just to handle transport alone. 

This unprecedented demand, along with a market shift of consumers buying online from more local and domestic companies, is stressing transport processes and jeopardising delivery times. The companies that are the hardest hit are small to medium businesses with smaller daily freight movements, which large-scale couriers avoid and lack the agility to provide adequate services. 

 Shipping companies and parcel services have been operating at the high volume typically expected at Christmas since the COVID-19 restrictions were enacted early in the year. Because of this, shipping delays and frustrations are likely to get worse during the holiday season.  Unfortunately, this means many local companies risk their long-term reputation on delivery services that fall short in communication, visibility, care, and timeliness. But there is a better way!

Solving holiday delivery stress

The best way to avoid holiday delivery stress and assure that customers receive products on time is to bypass the bottle-necked postal service and large-scale courier services and opt for a highly reliable and personalised shipping solution. SubTrux helps businesses scale with a cost-effective same-day delivery transport platform that provides transparency, efficiency, speed, versatility, and agility.

Scale your delivery capabilities with SubTrux Marketplace 

The SubTrux Marketplace connects your business with over 1,000 prequalified drivers, as well as transport vehicles, fit for any purpose, whether you need a simple car or van delivery or require pan techs, taut liners, flatbeds, or more. SubTrux Marketplace connects you to what you need when you need it in real-time.

Increased control equals greater confidence

With most typical delivery services you have no way of knowing if the delivery experience they provide matches your level expectations. That is, until after you hear about substandard service from an unsatisfied customer. SubTrux drivers and vehicles receive star ratings and reviews so you can choose and book the driver and vehicle that meets your standards.

Scale your business by bolstering customer service during the holidays

Medium and small businesses face new challenges daily. Often these challenges are in the form of rising expectations inspired by e-commerce giants such as Amazon. In 2014, a McKinsey report on logistics trends highlighted same-day delivery as “the next evolutionary step in parcel logistics” and since that writing, that prediction has certainly come to pass. Customers have come to expect next-day shipping as a normative practice, making competing difficult and costly without the right delivery support in place. 

However, having the right delivery service and meeting the new norms in customer service during the holiday season can mean developing long-term customers and huge gains for a business. According to Forbes, satisfied customers become devoted buyers when a business is trustworthy and provides good customer service. Research shows there is a 60% to 70% likelihood that satisfied customers will return to make new purchases.

Today’s economy requires businesses to be more agile, forward-thinking, and responsive than ever before in order to remain competitive. SubTrux offers an all gain, no pain solution to meet the growing and changing shipping demands with same-day delivery that unleashes your full potential. Book a same-day delivery today starting from $0.04 per kg!

Greater control and awareness means better business

The Subtrux Marketplace platform provides users with the ability to respond to business needs promptly and book, track, plan, and manage deliveries any time, day or night, 7 days a week. This means that your business benefits from the ability to optimise and prioritise shipments and receive the same superior level of delivery services whether it is one of many regular deliveries or a one-time service. 

Greater control results in:

  • Fewer customer complaints
  • Fewer lost package claims 
  • Elimination of shipping fraud
  • On-time arrivals

To learn more about getting same delivery ready click here to download our whitepaper.