Microsoft will host a retail webinar to explore how retailers can get more out of their employees by giving them a digital identity.

To be held on June 11 at 1pm, Marcy Larsen, Microsoft senior industry development manager, will discuss the changing expectations of customers, the growing number of consumer channels and shopper devices, and their impact upon retail business.

Webinar attendees will also hear how Westfield has used Yammer to gain insights from both retailers and shoppers, allowing issues and solutions to be discovered and resolved quickly.

Coles will discuss MyColes, an online productivity and engagement portal that’s resulted in improvements in customer service, while Helly Hansen will share how staff are now able to collaborate from anywhere, lowering costs through reduced travel costs.

To register for Microsoft’s Engaging the Modern Retailer with Enterprise Social webinar on June 11, click here.