Logistics giant Toll is still working to reinstate its IT systems after falling victim to a cyber attack more than a week ago.
Many of its core services, including global freight shipments, parcel delivery, warehousing and transport services are operating through a combination of manual and automated systems, but some services, including its parcel booking and tracking platform, remain offline.
Toll customers, including retailers, say they are still missing shipments worth thousands of dollars and have not been able to get clear answers from the company about the situation.
“The most unfortunate thing is we just have had no communication, I feel like we’ve had to be proactive and I feel really sorry for the Toll call centre staff who have been left hung out to dry with a standard answer that gives no clarification,” Jeff Ward, sales manager for the Melbourne-based fair trade clothing company, Liminal Apparel, told the ABC.
Toll has been directing inquiries to its website, where it has posted near-daily updates on the steps it is taking to restore service.
The most recent message on its Twitter account is from February 7 and apologised for the inconvenience.
A spokesperson for Toll said the company expects to have more information for customers later this afternoon.
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