Retail Insights: Anna Lee, The Iconic

Anna Lee picThis week, we are featuring a video interview with Anna Lee, chief operating officer of The Iconic, who Inside Franchise Business editor Sarah Stowe spoke with at Inside Retail Live in February.

Short on time? Here are three key takeaways from the interview:

  • The current trend in omni-retail and how to leverage mobile and technology to keep up with the ongoing competition.
  • How to stay ahead of the competition by investing in technology and good customer service, and why trust and exceptional customer experience keep customers coming back.
  • How to deal with the competition by always keeping an eye on the market and putting value on your organisation and customers.

Watch the interview below.

 

Anna Lee, chief operating officer of The Iconic from Octomedia on Vimeo.

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