Short on time? Here are three key takeaways from the interview:
- The current trend in omni-retail and how to leverage mobile and technology to keep up with the ongoing competition.
- How to stay ahead of the competition by investing in technology and good customer service, and why trust and exceptional customer experience keep customers coming back.
- How to deal with the competition by always keeping an eye on the market and putting value on your organisation and customers.
Watch the interview below.