Held as part of Inside Retail Live – a 3 day Festival of Retail Ideas, retail executives from across the ANZ community came together to hear who came out on top in the 10 categories from over 115 submissions.
Presided over by master of ceremony, Paul Zahra, global retail advisor at PwC, with a keynote speech delivered by Stephen Younane, CEO of Retail Prodigy Group who won last year’s major award, the event had a host of big names headlining the finalists list.
2017 Retailer Awards winners – presented by Dashing below:
Customer Technology Initiative award presented by Domo
FIT Nutrition Fix
Customer Experience Store Design award presented by Inside Retail
Customer Excellence Team Initiative award presented by Trak Recruitment
Cotton On Group
CSR Initiative of the Year presented by Wellineux
Cotton On Group
Innovation Initiative presented by Commonwealth Bank
Omni Channel Initiative presented by Zendesk
Online Customer Experience presented by Emarsys
In-store Customer Experience presented by Brandaroma
Customer Experience Initiative (specialty) presented by zipPay
Customer Experience (large) Dashing
Toyota Showroom 360 (Rotor Studios)
“Toyota’s innovative approach to the customer experience was commendable. It really goes to show how businesses can blend technology in situ to create an engaging interactive experience,” said Dr Gary Mortimer, associate professor of marketing and international business at QUT business school and one of the panel of judges that included Peter Wilkinson, retail chairman; Jerry Macey, retail lead, Commonwealth Bank; Megan Quinn, co-founder of Net-a-Porter; and Jo-Anne Hui-Miller, editor of Inside Retail.
“Dan Murphy clearly demonstrated how investment in innovative store design created a move exciting customer instore experience,” said Mortimer.
“Appliances Online really lead the way in their approach to price transparency, speed of service, follow up, openness and ease of communication and keeping promises.”
The Retailer Awards judging took place in Sydney at the Commonwealth Bank Sydney offices where the judges analysed each of the submissions, compared and collaborated to create a list of finalists.
The top four awards – the Customer Experience Initiative Large and Specialty, Instore and Online awards – also went to The Realise Group and Field Agent to gain customer insights for the final judging of these awards.
“Judging of the retail awards this year was both a pleasure and a challenge,” said Wilkinson.
“A pleasure because there were so many strong and thoughtful entries and a challenge because of the quality and closeness of entries in a number of categories.
“It was particularly interesting to see the number of high standard Corporate Social Responsibility entrants”.