From apologies to acceptance: Why Japanese retailers are rethinking price hikes

Hideyuki Okamoto, ice candy maker Akagi Nyugyo's marketing team leader, holds the company's flagship Garigari-kun candy bar at its headquarters in Saitama, Japan
“There’s more of a sense now that the public is more accepting of price hikes.” Source: Reuters
When Japanese ice pop maker Akagi Nyugyo raised its prices a meagre 10 yen in 2016, its sombre-faced management appeared in a one-minute commercial, bowing silently in apology as a melancholy folk song lamented the inevitability of price hikes. Almost a decade later, the Saitama-based company has changed its tune — a tongue-in-cheek advertising campaign last year promised in a series of photos to bow successively deeper for each of its next three price hikes. The lighter-hearted spin comes

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