About the author

Stuart Bennie

Stuart Bennie is an experienced consultant with extensive background across retail, wholesale and IT. Having worked throughout the world, he has a global perspective on what drives business. Stuart has been a regular columnist with Inside Retail since 2011.

Articles

The laughable LVIT debate

Just how is the federal government going to implement its low value import threshold in nine months time?

Analysing Dick Smith’s demise

Was Dick Smith’s demise due to its executives effectively running a ponzi scheme?

Time to kill Target?

Should Wesfarmers pull the pin on its struggling Target discount department store chain?

When Stuart met Michael

Stuart Bennie recounts a compelling recent meeting with Michael Gordon from Steinhoff Asia Pacific.

The annual salary conundrum

Key strategic points to consider when approaching annual staff salary reviews.

The sales/price conundrum

Stuart Bennie sounds off on some hard truths regarding retail sales staff.

Suppliers unleash on Woolies

Stuart Bennie says supplier’s discontent with Woolies still strong after comments received in survey.

When big is too big for shopping centres

Inside China’s New Century Global Centre, a mall that is now the world’s largest single structure.

Fire the chairman, fire the board

Can the board of a public listed retailer, chairman included, be fired?

On with the show at Woolworths

Roger Corbett’s exit allows Woolworths CEO, Brad Banducci, to get on with the job.

The new supplier/buyer model

Why a give/take relationship when dealing with suppliers is far more productive for buyers.

Embracing customer complaints

Why a customer who complains is a retailer’s best friend.

Privacy protection and e-commerce

Will overzealous online marketing drive e-commerce customers to use software designed to protect their anonymity?

The importance of customer loyalty basics

When considering the bells and whistles in your loyalty program, forget the basics at your peril.

The end of humans in retail?

Stuart Bennie on technology replacing humans.

Angst ‘rife’ among Woolworths’ suppliers

Stuart Bennie on Woolworths’ latest predicament.

The supply chain watchdog and retail

Stuart Bennie weighs in on Baptist World Aid’s 2016 Australian Fashion report.

The changing face of retail supply

Stuart Bennie weighs in on Australia Post’s drone trial.

Federal election to cast shadow over retail

How will the July 2 federal election impact retailers?

Badgerys Creek airport to drive retail in western Sydney

Why retailers need to be looking at Sydney’s rapidly growing west.

Twitter

The worst case scenario for many retailers came to fruition on Monday afternoon, when Victorian Premier Daniel Andr… https://t.co/zyRB162Yip

2 days ago

Retail in Melbourne to be forced to close from 11:59pm this Wednesday. Contactless click-and-collect and online del… https://t.co/8um79lnp76

3 days ago

Macca's stores around the world are getting a makeover. We go behind the scenes with the design agency that created… https://t.co/1lEOwd3dPE

3 days ago