From the author
The direct-to-consumer shift: Here’s how brands can capitalise on the boom
With a strong upswing in direct-to-consumer sales, how can retailers secure their slice of the pie?
The pros of going personal: Here’s what brands can learn from Amazon
The personalised data-driven model used so successfully by Amazon offers insight into how data can be used by omnichanne...
How pharmacies are tapping into personalisation tech
Grocery retailers have certainly been the pioneers of mass personalisation in the omnichannel retail world. Next up is p...
How FMCG brands can capitalise on DTC boom
With a strong upswing in direct-to-consumer sales, how can FMCG companies secure their slice of the pie?
Innovating through the pandemic
Five examples that prove the old expression: necessity is the mother of invention.
Online groceries during the pandemic – a solution?
How supermarkets could quickly ramp up online delivery.
What the first Amazon grocery store means for established retailers
Supermarkets are scrambling to keep up with Amazon's bold moves.
Aldi pokes fun at loyalty programs, but they’re rapidly changing
The retailer is dissing loyalty programs now, but give them a few years.
Understanding Amazon’s revolutionary store format
The online giant’s latest retail brainwave has the potential to take customer interaction to a whole new level.
How to compete with Amazon
Here’s how Ebay, Catch and Wesfarmers could each compete with the online juggernaut.
Amazon’s in-car delivery: gimmick or game-changer?
As with most things Amazon, the move has attracted positive and negative reviews.
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