Covid-19 taught businesses many lessons on how important it is that they become resilient to navigate the uncertain future. As such, many enterprises are planning digital transformation programmes for 2021 to help them get to resiliency.
Digital transformation is the way to navigate the “new NOT normal” as to equip your organisation with tools flexible-yet-precise enough to handle what’s next.
The opportunity to “lead from the front” is clear. With a digital workplace in the hands of all your employees, not just the managers, you can execute a single platform for all your frontline worker’s needs driving adoption and transformation.
Once you deploy a digital workplace, you have a single point of truth for the frontline. Adoption is high, engagement remains high, and your digital transformation will deliver what it promises rather than falling at the frontline hurdle.
One app. One change. One frontline digital workplace.
The frontline worker is a critical consideration in any change programme, and it’s the most significant opportunity. Your frontline worker has a considerable impact on the customer experience. They are the face of your business and a critical factor in your operational performance. The degree of training and communication you provide is directly correlated to how well they will do their job in the eyes of your consumer. Thus, their change experience is crucial to the overall success of your digital transformation. Yet typically employers or brand managers have no direct connection or relationship with the staff at the frontline.
You may have one or many solutions deployed through which employees work. These separate systems that make up your current frontline digital experience need to be considered while designing and implementing any change programme.
It all belongs together: Communications, Learning, Task and Ops Management.
Providing the frontline with a single application to interface with is a huge benefit to them. The days of asking them to learn 5 or 7 or 9 different apps with 5 or 7 or 9 different user interfaces will be behind them. Give your frontline workers one app that delivers everything they need in a simple manner. Give them easy access to training materials, HR documents, schedules, training, and more — everything they need in one place.
This first step (which can take place regardless of other elements in your ecosystem) ensures high engagement from your workforce, which is a necessary component of any successful change programme. The WorkJam Digital Workplace delivers value to the frontline worker (as well as fast ROI to the enterprise) in many different ways – so ensuring that the impact on them is viewed positively is easy.
Instead of a sequence of frontline changes where week-in week-out there is a new app to use and a new interface to adopt, the frontline worker can get on with their job using their one application.
Lead from the front. Transform at the front. The rest will follow. Implement a frontline digital workplace early in a change process makes the rest of the change easier and more successful.
Learn more about Frontline Digital Workplaces here: What is a Digital Workplace… And Why Do You Need One?