Finalists revealed for Inside Retail’s Retailer Awards 2022

Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards presented by Commonwealth Bank.

Judges for the 2022 awards include Inside Retail editor Jo-Anne Hui-Miller, CommBank’s national retail manager Jerry Macey, VMLY&R executive chairman Jon Bird, Australian Fashion Council acting chief executive Kellie Hush, TheDesignThinkers’ founder Nicola Mansfield, Macquarie University’s professor Jana Bowden, and Swinburne University’s assistant professor Jason Pallant.

Hui-Miller said it’s been exciting to watch the standards of retail evolve each year, despite the pandemic complicating ‘business-as-usual’ trading.

“We’ve now lived and worked with Covid for almost three years and judging by this year’s entries, so many retailers have put their noses to the grindstone in that time,” said Hui-Miller.

“[Retailer’s have] thought outside the box and found creative solutions to handle so many new problems, from dealing with supply chain issues to continuing to develop relationships with their customers, no matter where they are.”

Winners will be announced in Melbourne on the 3 March, 2022.

This year’s finalists are:

Loyalty Program or Campaign of the Year

  • Adore Beauty
  • Barbeques Galore
  • Boardriders Inc
  • Bondi Sands
  • Freedom
  • Mimco
  • Naked Wines

Online Customer Service Initiative of the Year

  • Brava Lingerie
  • Choices Flooring
  • Icon By Design
  • Naked Wines
  • Total Tools

Instore Customer Service Initiative of the Year

  • Nespresso
  • PetO
  • Sheet Society
  • Sportitude
  • Weber Store

Best Customer Service Team

  • Appliances Online
  • Icon By Design
  • Riff Raff Sleep Toys
  • Scratch
  • Signet
  • Vinnies Victoria

Retail Supplier of the Year

  • Brauz
  • Dashing Group
  • MI Academy
  • The General Store
  • Tryzens

Omnichannel Retailer of the Year

  • Bowens
  • Coco Republic
  • Cotton On
  • Salvos Stores
  • Winning Appliances

Store Design or Concept of the Year

  • Celebrity Ink
  • Greencross Pet Wellness
  • Salvos Stores
  • Sportitude
  • Supabarn

Online Store of the Year

  • Lovehoney
  • LVLY
  • Freedom
  • Appliances Online
  • Mimco

Customer Experience of the Year – Small

  • Healthylife
  • Miss Amara
  • Naked Wines
  • Pleasant State
  • Threebyone

Customer Experience of the Year – Medium to Large

  • Bowens
  • Cotton On
  • Rebel
  • Retail Prodigy Group
  • TerryWhite Chemmart

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