Technology to hit the pain points

In early December, the Middle East Council of Shopping Centres held its annual convention in Dubai. I spoke on the topic of technology and its influence on physical retail space in general, shopping centres in particular. For the most part the Middle East audience is a sophisticated one, reflecting the world class standard of the region’s shopping centres. The conference organisers made it clear to me beforehand that they were sick to death of hearing about social media – how the industr

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