Boost customer satisfaction & sales with sustainable returns
In this report:
- The power of offering sustainable returns to stand out from competitors
- Optimising the returns process for customer satisfaction and convenience
- Understanding returns abuse and its impact on the bottom line
Consumers are increasingly focused on sustainability and scrutinising retailers’ practices, including their returns management policies. This presents a challenge for retailers who must balance customer satisfaction with fraud prevention.
This report delves into the findings from a survey of 750 Australian online shoppers conducted by Inside Retail and Loop. It offers actionable insights for retailers to create returns policies that meet the demands of consumers and drives positive outcomes for their bottom line.
Download the free report Customer satisfaction and sales through sustainable returns.
