“Remember that time is money,” said Benjamin Franklin and no truer words have been spoken when it comes to running a successful business.
However when it comes to customer service, have you ever considered what it is costing you to not have real time access and ability to track and trace your customers deliveries?
In today’s business world data is king and when it comes to the customer experience and delivery information, real time track and trace data is the holy grail. But it is not just the customer experience you are enhancing when you have access to this information, it is also your bottom line.
Think of the time it would save your customer service team if every single call they took from a customer chasing delivery information was resolved on the spot with exact real time information. No more questions without immediate answers, no more call backs, no more calling your freight carriers chasing delivery information and waiting for copies of manual proof of deliveries and other documentation to be received.
The volume of time spent on calls chasing customer delivery information would dramatically reduce and the calls you do manage would be resolved on the spot. Not to mention how this can positively impact team culture with the power at their fingertips to provide information on the spot.
For many companies the thought of setting up such an innovative technology solution seems too daunting that they prefer to delay the perceived disruption and stay as they are operating a cost prohibitive, antiquated system they currently run and have been used to functioning with for longer than they can remember.
But is that the best use of your customer service teams resources? If time is money, how much wasted time is accumulating daily and what is the financial impact of that to your business?
With SubTrux you have access to all track and trace delivery information in real time at the click of a button and not only with regards to your own fleet. You can also access the same information regarding your deliveries outsourced to third party carriers and those lodged with SubTrux Marketplace.
Not only does the customer service team have access to this information but all track and trace information is also sent directly to the customer via text and email.
With SubTrux both you and your customer can track and trace the driver’s location, route, contact information, real time delivery ETA, proof of delivery and even images of the products that were successfully delivered by your third party carrier.
No more time wasted chasing questions you cannot answer and no more frustrated customers left out in the dark when it comes to their delivery information. Just think of how powerful that level of immediate real time service and transparency can be with your existing customers and further expanding your market share with new ones.
Where the SubTrux Delivery Management Solution (DMS) really steps into its own is in the seamless integration with third party carriers and its scalability with SubTrux marketplace. What once seemed impossible is now possible.
Any small, medium or large third party carrier can work with SubTrux without requiring any tech integration or upheaval whatsoever. SubTrux created a Driver App that enables the third party driver to upload the deliveries instantly connecting to your Delivery Management Software. This enables full delivery transparency, track and trace real time information for you and your customer.
The third party carrier still operates within their own systems and procedures; the only change is that the Driver now has an optimised delivery schedule which automatically updates in real time and all deliveries are signed for using contactless on the app (no paper trail required).
This is really the holy grail of delivery management. What was once impossible is now possible.
Speak to our team today to discuss a demonstration of SubTrux DMS to see for yourself just how much you can increase efficiency and save your business’s bottom line when it comes to Delivery Management within your organisation.
SubTrux provides delivery solutions to firms such as Bev Marks beds, Super Retail Group and Soilworx. Retailers are welcome to get in touch with SubTrux to discuss how the firm can improve the delivery experience for their customers, save costs and tap into their full potential.