About the author

Graham Jackson


Graham Jackson is the CEO of Fluent Commerce, a cloud software company focused on distributed order management for omnichannel retail.


Image of woman at checkout in clothing store with staff on the phone enquiry.

Three ways to improve CX without eroding profitability

Protecting the in-store experience and focusing on high-value customers are crucial, contributor Graham Jackson says.

Image of woman jumping with shopping bags against colourful mural.

Retail’s safe return: Preparing for the rebound

Four things retailers can do to get prepared for a post-COVID world.

Why the retail store is here to stay in Australia

As the wave of retail failures picks up steam, our contributor makes the case for the future of stores.

How to win the convenience war

In the battle to win the hearts, minds and wallets of consumers, the fight is over convenience.

Compelling customer experiences

With the explosive growth of mobile and internet commerce Australian retailers need to develop customer centric strategies.

Nokia in crisis

Nokia to shed 10,000 staff, close plants in survival bid.


The worst case scenario for many retailers came to fruition on Monday afternoon, when Victorian Premier Daniel Andr… https://t.co/zyRB162Yip

5 days ago

Retail in Melbourne to be forced to close from 11:59pm this Wednesday. Contactless click-and-collect and online del… https://t.co/8um79lnp76

5 days ago

Macca's stores around the world are getting a makeover. We go behind the scenes with the design agency that created… https://t.co/1lEOwd3dPE

6 days ago