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Graham Jackson, CEO at Fluent Commerce

Graham Jackson is the CEO of Fluent Commerce, a cloud software company focused on distributed order management for omnichannel retail.

From the author

Eight ways to create a better online returns experience

The way businesses manage online returns is an important part of the customer journey.

The rise of recommerce: retail’s sustainable future

the recommerce market is booming, thanks to a generational mindset shift combined with changes wrought by the global hea...
Image of woman at checkout in clothing store with staff on the phone enquiry.

Three ways to improve CX without eroding profitability

Protecting the in-store experience and focusing on high-value customers are crucial, contributor Graham Jackson says.
Image of woman jumping with shopping bags against colourful mural.

Retail’s safe return: Preparing for the rebound

Four things retailers can do to get prepared for a post-COVID world.

Why the retail store is here to stay in Australia

As the wave of retail failures picks up steam, our contributor makes the case for the future of stores.

How to win the convenience war

In the battle to win the hearts, minds and wallets of consumers, the fight is over convenience.