Three ways to improve CX without eroding profitability

Image of woman at checkout in clothing store with staff on the phone enquiry.
Omnichannel fulfilment has increased rapidly in Australia as retailers respond to the massive shifts in both consumer demand and impacts on supply chains caused by the Covid-19 crisis. Aussie retailers just suffered their toughest month on record with retail sales falling 17.9 per cent in April. With brands such as Bardot and Jeanswest closing their doors this year, the ability for retailers to adapt quickly and continue to delight their customers is essential. Every customer counts and retailer

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