From the author
How to predict your customers’ needs post COVID-19
As stores start to open their doors its clear that the post Covid-19 retail world will be very different.
Understanding consumer sentiment during COVID-19
Retail Doctor Group runs through how to understand and utilise data on the changing consumer.
A lot of people find stores stressful – here’s what you can do about it
Our contributor explores the drivers of negative CX, and offers a solution.
Retailers cannot ignore consumer concerns over data privacy
Most consumers know retailers collect their personal data, but want greater transparency.
Events
