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Anastasia Lloyd-Wallis

From the author

Customer pay NFC

How to predict your customers’ needs post COVID-19

As stores start to open their doors its clear that the post Covid-19 retail world will be very different.

Understanding consumer sentiment during COVID-19

Retail Doctor Group runs through how to understand and utilise data on the changing consumer.
A lot of people find stores stressful – here's what you can do about it

A lot of people find stores stressful – here’s what you can do about it

Our contributor explores the drivers of negative CX, and offers a solution.

Retailers cannot ignore consumer concerns over data privacy

Most consumers know retailers collect their personal data, but want greater transparency.