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The future is conversational

Australian retail is fast becoming concerned almost entirely with convenience.In the past few  months, we’ve seen Woolworths and Coles trialling smaller, more customer-focused supermarkets, while Ikea, Domino’s and 7-Eleven have all trialled cashless stores and other businesses continually improve their click-and-collect and home delivery options. However, many retailers still force customers with simple questions to fill out slow and tedious online forms, phone a customer service repre