The retail news wasn’t all rosy in 2019. Revelations of underpayment across major businesses drew criticism from the public, the Fair Work Ombudsman, the Morrison government, which drafted legislation to criminalise deliberate wage theft, and the Senate, which referred the issue to a parliamentary committee for further inquiry. Retailers’ failure to pay staff correctly has alternatively been pinned on the complexity of the modern award, outdated EBAs, manual payroll processes and cor