11 things retailers need to get over

I discovered this great video where a guy gives advice to kids about life. I posted it as a Friday Funny – because it is funny, but there are also some uncomfortable truths in the advice doled out. (“Your parents do have a favourite child. If you don’t know if it is you, then it is not you.” In the same vein, here are some home truths for retailers facing up to this new age. Ready to be confronted? You don’t have great customer service.99.9 per cent of companies deliver poor service an

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