The influence of deep customer insight on retail profit margins
In this report:
- How deep customer insight plays a critical role in maximising retail profit margins
- Why the customer experience is king in today’s aggressive retail landscape
- The reason understanding the customer and their needs is crucial
- How the retail customer experience must evolve
In June 2024, Inside Retail hosted a roundtable event with renowned experience management platform, Qualtrics, to discuss how deep customer insights can offer retailers a competitive edge in a market brimming with choices.
By leveraging data and technology, retailers can truly understand their customer’s preferences, habits, and even emotions. Empowering them to deliver the authentic and personalised experiences they crave, boosting loyalty and sales.
Download the free report The influence of deep customer insight on retail profit margins to discover the competitive edge in a market brimming with choices.
