The delivery advantage

In this report:
  • 91% of shoppers who receive damaged items will avoid using that retailer again
  • 85% of Gen X’s want free delivery
  • 74% of shoppers value keeping their address information secure


How to win shopper loyalty and outperform the competition.

We surveyed over 750 online shoppers to uncover the delivery pain points and expectations that truly matter. This report dives deep, analysing how delivery impacts brand perception and customer loyalty across key demographics.

Discover how to:

  • Prioritise the delivery touchpoints that matter most
  • Tailor your delivery strategies for different demographic groups
  • Maximise customer satisfaction to increase retention and sales
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