Future-focused strategies: A blueprint for senior retail leaders
In this report:
- 75% of Australians state that store staff can enhance or diminish their retail experience
- 80% of Australians say good in-store service brings them back
- 57% will leave a store if the product they want is out of stock
Empowering staff to deliver exceptional service and drive long-term success.
Today’s shoppers are value-conscious and tech-savvy, demanding convenience, personalisation, and efficiency. Rising online competition and time constraints have pushed in-store customer service expectations to new heights. Retailers are looking for ways to bridge the gap, and empowering staff with mobile technology offers a promising solution.
This report, created in partnership with Zebra Technologies, uncovers Australian shopper’s expectations and desires regarding in-store customer service. The insights will equip retailers to empower their staff and satisfy their customers.
Download the blueprint for senior retailers.
