Navigating the future: Essential strategies for senior retail leaders
In this report:
- How customers want to be served in physical stores- and what makes them avoid certain retailers
- The impact of poor service on the customers and your bottom line
- How to equip staff with new technology to support customers with their in-store experience
A blueprint for senior retail leaders.
Today’s shoppers are value-conscious and tech-savvy, demanding convenience, personalisation, and efficiency. Rising online competition and time constraints have pushed in-store customer service expectations to new heights. Retailers are looking for ways to bridge the gap, and empowering staff with mobile technology offers a promising solution.
This report, created in partnership with Zebra Technologies, uncovers Australian shopper’s expectations and desires regarding in-store customer service. The insights will equip retailers to empower their staff and satisfy their customers.
Download the blueprint for senior retailers.
