Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

Why Michelle Yanez-Olivares believes it’s the perfect time to work in CX

An amazing customer experience (CX) is a must-have in modern retail organisations, but who’s responsible for this and how do they do it? At Accent Group, that person is Michelle Yanez-Olivares. Since taking on the position of head of CX last July, Yanez-Olivares has played a key role in some of the company’s most successful initiatives, such as the launch of virtual selling.  In this Q&A, we asked her about what an average day looks like, what she loves about working in CX and how s

Webinar is only for Professional subscribers

Become a Professional for only $5 Already member? Login
  • Unlimited access to news,insights and opinions
  • Quarterly and weekely magazines
  • Independent research reports and forecasts
  • Quarterly webniars with industry experts
  • Q&A with retail leaders
  • Carrer advice
  • Exclusive masterclass access.Part of Retail Week 2021