From the author
Analysis: Retail business models redefined
New business models have arrived. To make these ways of doing business deliver on their promises, retailers will need t...
Analysis: Consumers and the new reality
When toilet paper panic buying kicked in and many physical stores closed their doors, retailers knew that customers’ buy...
Welcome to the post-Covid customer
A generation of change has occurred in just a year, and leaders will need to navigate upheaval across many factors, forc...
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