And in March last year, Euclid Analytics wrote that the war between online and offline is over. “Online delivers convenience; stores offer an experience. Physical retail is not going away, no matter how many extol its demise. Rather, the nature of physical retail will change from transactional to experiential. Physical retail spaces will be optimised to support the mobile consumer across every step of the buying journey. Online will continue to play its valuable role by delivering speed, efficiency and convenience”.
Why is it that almost everyone is an expert on retail and an expert on marketing?
The reason is that it is virtually impossible to argue with comments such as those detailed above without being judgemental and/or rude but I will try.
There are a number of writers who intentionally use shock headlines to attract readers and I am as guilty as others but there needs to be some substance even if the headline is tongue in cheek.
Firstly, the war between online and offline is not over. It has only just begun. Look at any statistics and you will see the growth. There are even those who are bold (stupid) enough to put a percentage on online sales versus offline. I have read figures of 30 per cent of retail sales will be online by 2020. And then there are other experts who predict ‘more accurately’ that the correct number is 49 per cent! I wonder how long it took one of their graduates to come up with that number. In any case, who can define what online retail sales really are?
The reason that wholesale will never die is simple. Smaller retailers especially, often live hand to mouth. They don’t have the capital to import goods and pay up front and then wait while the goods are shipped and then sell the merchandise before getting any return (a rough rule of thumb is say three months for the cycle). They do not have the ability to deal with minimum quantities. They don’t have the desire or ability to deal with tariffs and duty and shipping costs and agent fees and insurance et al. They probably don’t even know how to cost the goods when they have landed.
They will continue to buy from wholesalers until they are big enough to make the giant step of going offshore.
And so the two prophecies above are clearly nonsense. Online is growing and wholesale is here to stay. Period.
Stuart Bennie is a retail consultant at Impact Retailing www.impactretailing.com.au and can be contacted at firstname.lastname@example.org or 0414 631 702