Retail – what a wonderful world

I must admit to a cloaked smile when acquaintances learn I have a partner and three kids in the world of retail. We’re a family of retailers, one might say. Their expletives range from utter shock to looks of awe and disbelief. Few have an understanding as to what retailing is, and even less of an idea why we do it. So what is it all about? First-up there is the vision of a cheerful consumer in harmony with the musical bleep of the ceaseless checkout. Unsurpassed because it affirms a successfu

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