Punish your suppliers (and customers)

  An up and coming merchandise manager asked me recently of the pros and cons of merchandise purchased on Sale or Return (SOR) versus purchased outright. I asked her the reason for the question and it went something like this. She has a supplier who desperately wants their merchandise in her stores but they are invariably stonewalled by the buyer (who likes the merchandise) because there is no Open to Buy (OTB). They therefore said to the buyer that if she was happy, they would discuss SOR

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