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Is mystery shopping legal?

Mystery shopping (also called secret shopping), is nothing less than spying on your own staff. For those not familiar with the term, it means that a retailer hires people (often desperadoes trying to make a buck) through a third party company and sends these sleuths into their stores to covertly snoop on their staff. This is followed by a report to the retailer by sometimes semi literate operatives. On the strength of these reports by these dubious and often untrained espionage agents, the retai