Improve over the phone service or pay the price

Customers are sometimes at the mercy of the retailer’s suppliers, especially when it comes to issues regarding warranty and service. Therefore, as a customer it is worthwhile to speak directly to the supplier before making a decision to purchase that brand. As a retailer, it is worthwhile to put yourself in the position of your customer and, likewise, try calling a supplier. For a different reason, I recently needed to call a supplier. I had researched an appliance on the Choice website,

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