For better or worse?

It’s a given that retail has changed over the last 25 years. What isn’t so certain is whether it has changed for better or for worse? Change is a matter of perception based on preconceived ideals, prejudicial expectations and an assumption of a premeditated norm. How often are we told change is inevitable and that our unequivocal acceptance is the only way forward? Is this acquiescence an inability to determine what is beneficial – further complicated by a lack of resolve to chall

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